Refund policy

Last Updated: 22 October 2026

At ZENSHÉ, we are committed to providing high-quality professional products and educational experiences. Due to the nature of our physical products, digital content, and educational services, we maintain a strict final-sale policy.

This policy applies to all purchases made through ZENSHÉ, including physical products, digital products, online courses, downloadable educational materials, in-person training, workshops, seminars, educational bundles, and related services.

By completing a purchase or booking, you acknowledge that you have read and agreed to this policy and our applicable Terms & Conditions.

1. All Sales Are Final

All purchases are final sale. ZENSHÉ does not offer refunds, returns, exchanges, store credits, or cancellations for change of mind, incorrect purchases, ordering errors, personal circumstances, or a decision not to use or participate in a purchased product or service.

Before completing your purchase, you are responsible for reviewing the product description, specifications, pricing, course content, inclusions, training dates, location, and any applicable requirements.

This policy applies to all ZENSHÉ products and educational offerings, whether purchased individually or as part of a bundle, package, promotion, or special offer.

2. Physical Products

Due to the hygienic nature of our lash products, professional tools, and accessories, we do not accept returns or exchanges for change of mind.

Refunds or exchanges will not be provided simply because:

  • You selected the wrong product, curl, length, style, or quantity.

  • You no longer require the product.

  • You have changed your mind after placing your order.

  • You have ordered an item that does not meet your personal preferences.

  • You have found the product cheaper elsewhere.

  • You have entered incorrect order or shipping details.

Please carefully review your order before completing checkout.

Damaged, Faulty, or Incorrect Products

If you receive a damaged, faulty, or incorrect product, please contact info@zenshe.co as soon as reasonably possible, providing:

  • Your order number.

  • Clear photographs or video showing the issue.

  • A description of the problem.

  • Any other information reasonably required to assess your claim.

Please retain the product and its original packaging while your claim is being reviewed.

ZENSHÉ will assess the circumstances and determine an appropriate resolution in accordance with applicable consumer protection laws. Where required by law, an eligible customer may be entitled to a repair, replacement, refund, or another remedy.

3. Online Courses & Digital Education

All online courses, digital education programs, video lessons, downloadable resources, course manuals, mapping guides, educational materials, and other digital products are final sale.

We do not offer refunds or cancellations for digital education due to change of mind or non-use.

This includes circumstances where:

  • You have purchased the wrong course or program.

  • You decide the course is no longer suitable for your needs.

  • You do not have sufficient time to complete the course.

  • You choose not to access or complete the course.

  • You are dissatisfied with your personal progress or learning outcomes.

  • You do not use the course materials or resources provided.

  • You experience technical difficulties with your own device, internet connection, or software.

Please review the course description, curriculum, requirements, inclusions, and access details before purchasing.

Where course access is provided after checkout, you acknowledge that access to digital content may begin immediately or shortly after purchase.

If you experience difficulty accessing purchased content due to a technical issue with our platform, please contact info@zenshe.co so our team can assist.

Nothing in this section excludes any remedy required under applicable consumer protection laws.

4. In-Person Training, Workshops & Educational Events

All bookings for in-person training, workshops, seminars, classes, and educational events are final sale.

Once your booking is confirmed, your place is reserved for the selected date, location, and program. ZENSHÉ may commit resources in advance, including educator time, venue arrangements, training materials, student kits, and other event-related expenses.

Refunds will not be provided for change of mind, personal circumstances, or failure to attend, including:

  • Failure to attend a scheduled training or workshop.

  • Late arrival or early departure.

  • Changes in personal or professional commitments.

  • Scheduling conflicts or changes in availability.

  • Travel delays, missed flights, accommodation issues, or other travel-related disruptions.

  • Failure to arrange travel, accommodation, or other necessary preparations.

  • A decision not to participate after booking.

  • Failure to review the training details, dates, location, requirements, or inclusions before purchasing.

Non-attendance does not automatically entitle a participant to a refund, credit, or alternative training date.

If you are unable to attend, please contact us as soon as possible. Any transfer, rescheduling, or alternative arrangement is at the sole discretion of ZENSHÉ, subject to availability, and is not guaranteed.

If ZENSHÉ cancels or materially changes a scheduled training or event, we will communicate with affected participants and provide an appropriate resolution where required by applicable law.

5. Course Bundles, Training Kits & Promotional Packages

Purchases that combine digital courses, physical products, training kits, tools, printed materials, or other educational resources are subject to this policy.

The purchase of a bundle, promotional package, or course-and-kit combination does not create a separate entitlement to a refund simply because one component is unused or no longer required.

Where a bundle contains both physical and digital components, any claim relating to a faulty, damaged, missing, or incorrectly supplied component will be assessed according to the nature of the issue and applicable consumer protection laws.

6. Order Cancellations & Modifications

Once an order, course enrolment, or training booking has been placed and confirmed, cancellations, modifications, and changes are not guaranteed.

Our order fulfilment, digital access, enrolment, and event preparation processes may begin shortly after checkout.

If you identify an error in your order or booking, please contact info@zenshe.co as soon as possible. We will assess whether a change is possible, depending on the status of your order or booking.

Any approved modification, transfer, or rescheduling arrangement is at the discretion of ZENSHÉ, subject to availability and any applicable additional costs.

Approval of a modification on one occasion does not create an obligation to approve similar requests in the future.

7. Shipping & Delivery

Customers are responsible for providing accurate shipping information at checkout and reviewing their order details before payment.

Shipping fees are generally non-refundable for change-of-mind purchases or customer ordering errors, except where otherwise required by applicable law.

If an order arrives damaged, contains an incorrect item, or has another delivery-related issue, please contact info@zenshe.co with your order number and supporting information.

Issues involving lost, damaged, or incorrectly fulfilled orders will be reviewed and resolved in accordance with the circumstances and applicable consumer protection laws.

8. Refund Processing & Approved Remedies

Where a refund or other remedy is approved, or required by applicable law, ZENSHÉ will communicate the relevant resolution to the customer.

Approved refunds will generally be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.

9. Payment Disputes & Chargebacks

If you have a concern regarding a purchase, course enrolment, training booking, or product, we encourage you to contact info@zenshe.co before initiating a payment dispute.

We will make reasonable efforts to review your concern and assist where appropriate.

If a chargeback or payment dispute is initiated, ZENSHÉ may submit relevant documentation to the payment provider or financial institution, including:

  • Order confirmations and payment records.

  • The Terms & Conditions and refund policy applicable at the time of purchase.

  • Records of customer acceptance of applicable terms.

  • Product fulfilment and delivery information.

  • Course access and enrolment records.

  • Training booking confirmations and attendance information.

  • Relevant customer communications.

Initiating a chargeback does not automatically establish entitlement to a refund. Payment disputes are assessed by the relevant payment provider or financial institution under its applicable procedures.

10. Customer Acknowledgement & Agreement

By completing checkout, submitting payment, enrolling in a course, or confirming a training booking, you acknowledge that you have had the opportunity to review the applicable product or service information and this Return, Refund & Cancellation Policy.

Where a Terms & Conditions acknowledgement is presented during checkout or booking, you agree to the terms presented at that time.

Our final-sale policy applies to all purchases, subject to any rights or remedies that cannot legally be excluded under applicable law.

11. Consumer Protection & Applicable Law

This policy is intended to apply to ZENSHÉ purchases internationally. The rights and obligations applicable to a transaction may vary depending on the customer's location, the nature of the purchase, and the laws governing the transaction.

Nothing in this policy excludes, restricts, or modifies any consumer rights, guarantees, or remedies that cannot legally be excluded under applicable law.

Where a provision of this policy conflicts with a mandatory legal requirement, the relevant legal requirement will prevail to the extent of the conflict. All other provisions will continue to apply to the extent permitted by law.

12. Contact Information

For product, course access, booking, or order-related enquiries, please contact:

Email: info@zenshe.co

Please include your order number or booking reference and any relevant supporting information to help our team assess your enquiry.

ZENSHÉ reserves the right to update this policy from time to time. The version published on our website at the time of purchase should be retained as a reference for the applicable transaction.