Shipping policy

Last updated: October 22, 2026

Thank you for shopping with zenshé.co. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Canada customs, taxes and other applicable fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

United Kingdom customs, taxes and other applicable fees

For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer’s responsibility unless we expressly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

European Union customs, taxes and other applicable fees

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.

Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Australia, Austria, Bahamas, Bahrain, Belgium, Canada, Chile, Colombia, Czechia, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom, and United States.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address carefully before placing your order — once dispatched, we cannot change the address.

We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout. If a parcel is returned to us for this reason, we will reship it once you pay the new shipping cost.

Order changes & cancellations

Orders cannot be cancelled once they have been placed.

If you need to adjust your order or shipping address, contact us at info@zenshe.co as soon as possible. Whether we can make the change depends on your order status: once an order has entered production or been dispatched, it can no longer be changed.

This does not affect your rights for faulty, damaged or incorrect items, set out below.

Lost, damaged or incorrect orders

• Damaged or incorrect items: email us within 7 days of delivery with your order number and photos, and we will send a replacement.
• Lost parcels: if your tracking has not updated for 30 business days, or shows delivered but you have not received it, contact us. We will open an investigation with the carrier and replace or refund your order if it is confirmed lost.
• Please check with neighbours and your local post office before reporting a parcel marked as delivered.

Digital products

Online courses are delivered by email and through your account straight after purchase. No physical shipping applies.

Questions?

Contact our team at info@zenshe.co.